Covid-19 (Coronavirus) Update April 6, 2020
The safety of our patients and staff are our top priority. We are remaining open but on a day-to-day basis, have drastically limited the number of patients in the office at any given time, and have enhanced our cleaning protocol. If you have an appointment scheduled, you will be called the day before to confirm or cancel your visit as we are prioritizing patients at risk of visual loss if their care is delayed. If you, or anyone in your household, has been out of the country in the past 14 days or are >70 years old, or anyone in your home is feeling unwell, please call to postpone your appointment as you should be in isolation at home.
For April 6 – 10, 2020, I am available in person at the office or via Telehealth Video through Medeo. I am seeing a few patients in the office on Monday April 6 and available to see patients on other days as needed for urgent matters. Visual Field and OCT scan appointments are still taking place on selected patients who are at risk of progressive damage if delayed. These appointments are spaced at least 30 minutes apart to maintain physical distancing and equipment is disinfected after each patient. If patients have their own masks, they are encouraged to wear them until we have adequate supplies to provide them for our patients.
Please note, we are receiving 20-40 phone calls each day from patients cancelling their upcoming appointments due to Covid-19. It can take up to 3 days to return your call at this point but we are doing our best to respond within 24 hours.
A patient portal has been set up for secure communication with me but we have to register you in Medeo as a patient in my practice and book you for a virtual appointment. When you have a confirmed Telehealth appointment, you will be asked to visit Medeo Health (you must use Chrome as the browser) and have a video camera on your computer. If you would prefer to use a mobile device, download the Apple iOS or Google Android Medeo Virtual Health App. Leave a message at the office, 604-876-7433, to let us know that you would like a Virtual Appointment with me. We will need your full name, date of birth, and email address.
I will continue to call patients who have been to the office for diagnostic testing to discuss their results if there is no booked appointment to see me in the near future.
— Robert M. Schertzer, MD
As of January 2020: Full-time at East 10th & Commercial Drive in Vancouver.
I am grateful to Drs A Goldberg, A Tischler, N Mallek, K Hoar, J Taylor, K Scott, R Piemontesi and B Johnston for welcoming me to their practices during my 2018-19 return to BC following my 4 years of providing glaucoma and cataract care at Dartmouth-Hitchcock Medical Center in conjunction with the Geisel School of Medicine at Dartmouth College in Hanover, NH.
About West Coast Glaucoma
West Coast Glaucoma is a sub-specialty ophthalmology practice focused on acute and long-term care of patients with glaucoma. Dr. Robert Schertzer provides these services in conjunction with a professional healthcare team in Vancouver, BC. He is dedicated to being your partner in eye health by talking with you and giving you access to relevant clinical information. He uses the latest diagnostic technology, medical, laser and surgical treatments for patients with glaucoma as well as cataracts. He strives for professional, personal and friendly care and has over 20 years of experience in glaucoma sub-specialty care.
Navigating This Site
The Eye Facts and Overview Videos are valuable resources explaining different eye conditions. Clinic and surgical locations and how to arrange a consult are found in the upper left margin and on the Contact Us page. Please also check out the Glaucoma Patient Group on Facebook, my Talking About Glaucoma podcasts, and my Wholelottarob blog, all accessible from the menu.
New and Returning Patients
New and returning patients are welcome by referral from an ophthalmologist, another physician, or an optometrist. If you would like to be contacted to arrange an appointment email email@example.com. Someone will contact you to arrange your appointment and request your referring doctor’s information. See the top of the sidebar on any page for our office location and arrange to forward your records and printable referral form to me.
Digital copies of your electronic medical records from BEFORE 2014 are available by emailing firstname.lastname@example.org. We will email your records to you at no charge within one week of your request. It expedites the process if you can include your date of birth, your Care Card Number and your name as it appears on your Care Card.