EMR Major Update – expect interruptions in care we can provide starting September 14, 2021
Sept 13, 2021 – There is going to be some short-term pain for long-term gain as we begin our migration from Accuro to Plexia as our Electronic Medical Record provider starting tonight. We are hoping that this move will enhance the care we provide our patients by reducing the system outages that we have been experiencing over the past few months with our current vendor. For the next two weeks though, we will have no ability to document anything in patient charts so we will only be seeing patients scheduled for ancillary testing: Visual Fields and Optical Coherence Tomography. Afterwards, we will be completely closed for re-training all staff September 27-28, 2021 and re-open with half the normal patient volume until we have all become accustomed to using Plexia. I would like to apologize for any delays in care over the next couple of months but we will continue to triage the upcoming appointments to provide the best care possible.
Latest podcast episode is available!
May 11, 2021 – Episode #34 of my podcast Talking About Glaucoma was posted this week. I talk with my colleague Daniel Laroche about his cost-effective suprachoroidal shunt procedure for glaucoma.
Things to note trying to call our office
May 27, 2021 – revised
The phone lines are open Monday through Thursday during office hours but they are closed at lunchtime and on Friday. The person answering the phones also covers the front desk so she is also checking patients in and out of the office, doing Covid screening, and helping escort patients to the pre-test or exam rooms. She cannot answer all 80 calls we receive on an average day but does her best to return your messages by the end of the day.
If you are calling to say you are running late for your appointment; we will most likely not hear your message until after your scheduled time. Please do your best to allow adequate time to get to your appointment on time as there is a charge for no-shows. Sometimes we can fit you in if you are late but there is a fee for this as it disrupts our staff and our patients who arrived in a timely manner.
A few extra things to note:
Monday thru Thursday: we use an automated call queue so no callers are lost. Patients often are frustrated saying they keep calling but they don’t get through. If you don’t wait for Grace to answer or don’t opt to leave a message, then you will not get through to our office.
The Doctors’ private line rings directly through to Grace but we still encourage those trying to reach us for an urgent or semi-urgent referral to fax your request with the patient’s information to our fax line at 604-876-6557 using our printable referral form to get our attention and upload VFs, OCT scans, or other clinical photos so they are received in full resolution.
Covid-19 (Coronavirus) Update
Feb 1, 2021
The safety of our patients and staff are our top priority. Our “new-normal” operation includes low patient volume, HEPA and UV-C air filtration in every room of our clinic and PPE for all. We can accommodate 4 people in the waiting room while maintaining physical distancing which means that we ask you to show up with enough time to use the washroom if needed BEFORE your appointment time so you are ready for your appointment on time. Being late by more than 5 minutes can result in sending you home and charging you $100 no-show fee since we have to keep patients moving through the clinic to keep things safe. (On rare occasions, we might be able to accommodate patients who are up to 5 minutes late but they may be subject to a $20 late fee.)
We are fastidious about cleaning all surfaces that are touched, wash our hands before each patient and have everyone entering the office wash their hands upon arrival. We are all wearing masks. Everyone coming into the office is required to wear a mask, wash their hands with soap and water for at least 20 seconds or use hand sanitizer soon after entering, and then using the alcohol based hand sanitizer again before going into each room.
If you, or anyone in your household, has been out of the country in the past 14 days, or anyone in your home is feeling unwell, please call to postpone your appointment as you should be in isolation at home.
I am available in person at the office or via Telehealth Video through Zoom for Healthcare. I am seeing patients in the office every Monday, Wednesday and Thursday and available to see patients on other days as needed for urgent matters. Visual Field and OCT scan appointments are taking place Monday through Friday. These appointments are spaced apart to maintain physical distancing, equipment and all surfaces are disinfected after each patient and plexiglas barriers are in place.
— Robert M. Schertzer, MD
As of January 2020: Full-time at East 10th & Commercial Drive in Vancouver.
I am grateful to Drs A Goldberg, A Tischler, N Mallek, K Hoar, J Taylor, K Scott, R Piemontesi and B Johnston for welcoming me to their practices during my 2018-19 return to BC following my 4 years of providing glaucoma and cataract care at Dartmouth-Hitchcock Medical Center in conjunction with the Geisel School of Medicine at Dartmouth College in Hanover, NH.
About West Coast Glaucoma
West Coast Glaucoma is a sub-specialty ophthalmology practice focused on acute and long-term care of patients with glaucoma and other acute and chronic eye conditions. Dr. Robert Schertzer provides these services in conjunction with a professional healthcare team in Vancouver, BC. He is dedicated to being your partner in eye health by talking with you and giving you access to relevant clinical information. He uses the latest diagnostic technology, medical, laser and surgical treatments for patients with glaucoma as well as cataracts. He strives for professional, personal and friendly care and has over 20 years of experience in glaucoma sub-specialty care.
Navigating This Site
The Eye Facts and Overview Videos are valuable resources explaining different eye conditions. Clinic and surgical locations and how to arrange a consult are found in the upper left margin and on the Consults page. Please also check out the Glaucoma Patient Group on Facebook, my Talking About Glaucoma podcasts, and my Wholelottarob blog, all accessible from the menu.
New and Returning Patients
New and returning patients are welcome by referral from an ophthalmologist, another physician, or an optometrist. If you would like to be contacted to arrange an appointment email firstname.lastname@example.org. Someone will contact you to arrange your appointment and request your referring doctor’s information. See the top of the sidebar on any page for our office location and arrange to forward your records and printable referral form to me.
Digital copies of your electronic medical records are available if you wish to transfer your care to another provider. There is a charge for this service as recommended by the Doctors of BC for uninsured medical services. Please send your requests to email@example.com. It expedites the process if you can include your date of birth, your Care Card Number and your name as it appears on your Care Card.