New podcast episode available!
January 4, 2021 – I posted a new episode of my podcast Talking About Glaucoma! In episode #33 I talk with my colleague and most frequent guest Gus DeMoraes about the origin of the 24-2C Visual Field testing strategy. Listen to this episode on iTunes, Spotify, PocketCasts, Google Podcasts or subscribe to explore the back catalog and catch new episodes as they get released in the months ahead on iTunes, Spotify, PocketCasts, Google Podcasts. You can also copy and paste this link into any podcast player if the above options don’t work for you http://wholelottarob.com/tag-mp3/?format=RSS
Things to note trying to call our office
May 5, 2021
The published office telephone line is an ongoing concern for patients, doctors and office staff. We do our best to answer calls Monday through Thursday but the lines are closed at lunchtime and on Friday. Furthermore, on Friday our system is set to not take messages because nobody would even hear them until the following week. All calls on the public line go to a voice menu first without ringing our phones. Callers are then placed in the call queue to talk with our Office Manager (Grace), with an option to skip the queue to leave her a message at any time. However, If you don’t stay on the line or opt to leave a message, you will NEVER reach us. Often patients present to the office saying they kept calling the office but nobody answered; nobody will answer if you just hang up.
The Doctors’ private line rings directly through to Grace but we still encourage those trying to reach us for an urgent or semi-urgent referral to fax your request with the patient’s information to our fax line at 604-876-6557 to get our attention.
If you are leaving a message, please note that we receive 80 -120 incoming calls per day and most messages are not heard for at least 2 hours. Some messages are not even retrieved until after hours. DO NOT CALL to say you are running late for your appointment as we will likely not get the message until long after your appointment. Remember if you are late, there is a late fee if we have room to fit you in and a NO SHOW fee if we can’t fit you in. Especially with Covid, there is little flexibility and no space in the office to have you wait around to see if we can accommodate you. Please do your best to plan in advance to avoid being late.
Covid-19 (Coronavirus) Update
Feb 1, 2021
The safety of our patients and staff are our top priority. Our “new-normal” operation includes low patient volume, HEPA and UV-C air filtration in every room of our clinic and PPE for all. We can accommodate 4 people in the waiting room while maintaining physical distancing which means that we ask you to show up with enough time to use the washroom if needed BEFORE your appointment time so you are ready for your appointment on time. Being late by more than 5 minutes can result in sending you home and charging you $100 no-show fee since we have to keep patients moving through the clinic to keep things safe. (On rare occasions, we might be able to accommodate patients who are up to 5 minutes late but they may be subject to a $20 late fee.)
We are fastidious about cleaning all surfaces that are touched, wash our hands before each patient and have everyone entering the office wash their hands upon arrival. We are all wearing masks. Everyone coming into the office is required to wear a mask, wash their hands for at least 20 seconds soon after entering, and using an alcohol based hand sanitizer before going into each room.
If you, or anyone in your household, has been out of the country in the past 14 days, or anyone in your home is feeling unwell, please call to postpone your appointment as you should be in isolation at home.
I am available in person at the office or via Telehealth Video through Zoom for Healthcare. I am seeing patients in the office every Monday, Wednesday and Thursday and available to see patients on other days as needed for urgent matters. Visual Field and OCT scan appointments are taking place Monday through Friday. These appointments are spaced apart to maintain physical distancing, equipment and all surfaces are disinfected after each patient and plexiglas barriers are in place.
— Robert M. Schertzer, MD
As of January 2020: Full-time at East 10th & Commercial Drive in Vancouver.
I am grateful to Drs A Goldberg, A Tischler, N Mallek, K Hoar, J Taylor, K Scott, R Piemontesi and B Johnston for welcoming me to their practices during my 2018-19 return to BC following my 4 years of providing glaucoma and cataract care at Dartmouth-Hitchcock Medical Center in conjunction with the Geisel School of Medicine at Dartmouth College in Hanover, NH.
About West Coast Glaucoma
West Coast Glaucoma is a sub-specialty ophthalmology practice focused on acute and long-term care of patients with glaucoma and other acute and chronic eye conditions. Dr. Robert Schertzer provides these services in conjunction with a professional healthcare team in Vancouver, BC. He is dedicated to being your partner in eye health by talking with you and giving you access to relevant clinical information. He uses the latest diagnostic technology, medical, laser and surgical treatments for patients with glaucoma as well as cataracts. He strives for professional, personal and friendly care and has over 20 years of experience in glaucoma sub-specialty care.
Navigating This Site
The Eye Facts and Overview Videos are valuable resources explaining different eye conditions. Clinic and surgical locations and how to arrange a consult are found in the upper left margin and on the Consults page. Please also check out the Glaucoma Patient Group on Facebook, my Talking About Glaucoma podcasts, and my Wholelottarob blog, all accessible from the menu.
New and Returning Patients
New and returning patients are welcome by referral from an ophthalmologist, another physician, or an optometrist. If you would like to be contacted to arrange an appointment email email@example.com. Someone will contact you to arrange your appointment and request your referring doctor’s information. See the top of the sidebar on any page for our office location and arrange to forward your records and printable referral form to me.
Digital copies of your electronic medical records are available if you wish to transfer your care to another provider. There is a charge for this service as recommended by the Doctors of BC for uninsured medical services. Please send your requests to firstname.lastname@example.org. It expedites the process if you can include your date of birth, your Care Card Number and your name as it appears on your Care Card.